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Posted by tlsure on 10/9/2009
I'm sorry neither of you received excellent customer service (or any customer service for that matter). But I aasure you 'customer service' is not completely dead. Although it certainly was dead with your experiences. Unfortunately, nowadays people can't afford to hold out for jobs they like, they just take the ones that are available. I say if you don't like people then don't take a people 'person job'! Now if I may toot my own horn; I feel I am a great CSR. If I tell a customer I will call him/her back I do it. I am polite, patient, and most of all respectful. It's not to say customers don't tick me off, I just NEVER let them know it. I generally put myself in the customer's shoes & treat them they way I expect to be treated even if the customer treats me poorly. I must say, in my opinion the saying 'The customer is always right" is false. I think it should be revised to 'The customer is NOT always right, we just have to treat them as though they are". Sometimes customers can be mean and nasty too however it is not the customers JOB to be nice to us, but it is good manners and greatly appreciated when they are. Sometimes I am so nice to the customers I'm drained of my niceness when I get home..(smile...poor family). I am a CSR for life no matter what job title I hold. Proud CSR..Tunja My rating is based on my experiences
Posted by ToyLady on 9/5/2009
I went back into Staples with a receipt and ream of colored paper that I'd purchased for a special event and didn't need. I'd lost my old debit card and had gotten a new card, but because I'd paid on a debit card they insisted that they were going to give me a Staples shopping card. I said BS! Debit is the same as cash, the transaction had been ten days before and they had my cash in their greedy corporate hands! I demanded a manager! Talk about poor hygiene this guy had no teeth and reeked of cigarette smoke. He proceeded to give me crap about how I'd take the Staples card or else. Being the stubborn person I am I stood my ground raised my voice a bit so that all of the customers could hear my tirade and let him have it. I stated that I'd paid by debit which is essentially cash, had a receipt, the transaction was over a week old and they had their money in the bank and I wasn't leaving till the transaction was put onto my new card or I had cash in hand and that I wouldn not comply with their trying to make a person captive to where they spend their money! Stand your ground folks, I walked out with cash in hand and will not be doing any further shopping at Staples due to lousy rules, poor treatment of the paying customer and their attitudes. Guess what Staples? I run two business's and am successful!
Posted by nartzba on 8/21/2009
I took my PC in for a tune up, some troubleshooting due to slowness and back up. Typically, the man said it should take 4 days - anything after or if they found a problem that they'd call. I called after 6, trying to be patient. They found a problem! After I told them I was annoyed with the lack of telephone call - the man said he would have it done that day and call me by 5pm. I called at 6, asked for the manager. He was not sympathetic and told me the reason it was slow was due to my virus protection... Which STAPLES recommended. My computer isn't fixed, but I at least have a back up. These people are horrible and I am certain that Customer Service is dead. People have become rude for a reason!
Posted by 2koolt on 6/25/2009
The service at this store is soooooo sloooow. I placed an order for business cards and it took them 12 minutes to tell me something it seems it should have taken two minutes to tell me and that is it had not arrived yet.
Posted by petdoctor on 6/8/2009
Went in for copies on card stock. The kid working couldn't figure out how to load the copier, wasted 4 sheets of my paper, and finally told me they weren't able to do it. Went home & copied them on my HOME PRINTER. Really? A home copier/printer works better than the industrial ones at a specialty copy center? Aparently there are no requirements for hiring the idiots who work in the copy center. One man I talked to over the phone, though, was very helpful. He must get a huge self esteem boost every day he goes to work.
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