In Business Since 0
(616) 957-0400
Mattel Toys
TOY STORE
Review it at YellowPages.com
Posted by rlsis05 on 6/2/2008
I visited this location back in April. My children received a giftcard from a relative and wanted a Teeter Twirl for the backyard. Well, they did not have any in stock, so they gave us a raincheck. I have yet to hear back from anyone! I called a couple of times in the weeks that followed...only for them to tell me they have not received any and are unsure of when they will. They told me I could order it online and pay with the giftcard....yeah and also PAY $31 for shipping!! We are so frustrated...I don't want to shop here anymore! POOR customer service! I called another location and was told they had just sold the last one.
Posted by Melissa F. on 4/11/2006
For some reason, the kids love going to Toys R Us. The can play with the toys on display, see the new toys, play the hottest video games, but from a parent's view TRU falls short. The prices are high, the customer service is unexceptional and there are frequent pricing inaccuracies. I have recently begun taking the kids there just to play - leaving empty handed. TRU needs to step up and take care of us parents!
